support.trustwallet — Trust Wallet Support Guide

A concise, practical guide to help you set up, secure, and use Trust Wallet safely. This presentation covers installation, backup & recovery, sending/receiving coins, dApp connections, security best practices, and how to contact official support links.

1. Install Trust Wallet

Download from official sources

Always download Trust Wallet from the official website or the official app store listing. Avoid third-party downloads. Verify the app icon and developer details in the App Store / Google Play to reduce risk of fake apps.

2. Create a new wallet

Write down your recovery phrase

When creating a new wallet you will receive a recovery phrase (12, 18, or 24 words). Write these words on paper — not on a screenshot or cloud note. This phrase is the only way to restore your wallet.

Do not share your phrase

Never enter your recovery phrase into websites, or share it with anyone claiming to be support. Trust Wallet staff will never ask for your recovery words.

3. Backup & Recovery

Test your backup process

After writing down your seed, consider doing a dry run by restoring to a spare device (if available) to confirm the backup is correct. Store multiple physical copies in separate secure locations.

4. Sending & Receiving Crypto

Check addresses carefully

Always confirm receiving addresses displayed in Trust Wallet before sending funds. For large transfers, send a small test amount first to confirm everything works as expected.

Token standards & chains

Trust Wallet supports many chains and token standards (ERC-20, BEP-20, etc.). Make sure you send tokens on the correct chain to avoid permanent loss.

5. dApps & WalletConnect

Use WalletConnect and in-app dApp browser cautiously

When connecting to decentralized applications, verify the dApp domain and transaction details before approving. Revoke unused approvals regularly and avoid unknown or suspicious dApps.

6. Security Best Practices

Keep app and OS updated

Install official updates for Trust Wallet and your device OS. Use device lock (PIN / biometrics) and enable additional protections where available.

Avoid sharing private keys

Your private keys and recovery phrase are the core secret — never expose them. If you suspect compromise, move funds to a new wallet immediately.

7. Troubleshooting & When to Contact Support

Common issues

If the problem persists, use official support channels listed below — never follow instructions from random social media accounts asking for keys or seed phrases.

Official Trust Wallet links (10):

Tip: Bookmark only the official domain, not search results or third-party mirrors. If unsure, verify links from the main official domain first.

8. Preventing Scams

Red flags to watch for